Terms & conditions

Welcome to Soma’s Sacred Seeds. Our Terms & Conditions provide essential information on the order process, shipping policies, payment methods, and return procedures. For high-risk markets, we ensure strict adherence to regulations to guarantee secure and transparent transactions. Please take a moment to review our comprehensive Terms & Conditions before placing your order.

You can reach our customer service

Monday – Friday, 8:30 am – 5:00 pm CET 

Phone: +31 62 921 6020

Email: support@somaseeds.eu

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We use cookies to enhance your experience. By using our site, you agree to our cookie policy. Your data will be collected, processed, and used in compliance with GDPR regulations. All requests will be handled within 30 days.

All legal issues will be resolved under Dutch Law. We operate in compliance with the EU-GDPR, ensuring your data is securely stored and only the necessary data to receive and send orders is saved on an encrypted server.

We ship once payment is received and confirmed. Shipping is done on business days via DHL, PostNL, and DPD. You will receive a tracking code once your order is shipped, and the order status will be marked as completed on our website.

Shipping Policies and Restrictions

We ship seeds and other products to various regions with specific restrictions. For EU and EEA countries, please check the list of prohibited countries to ensure compliance. Shipping is handled by DHL, PostNL, and DPD, and orders are dispatched upon payment confirmation. A tracking code will be provided automatically once your order is shipped. 

EU Countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Prohibited: Estonia, Finland, Lithuania, Hungary

Region: EEA Iceland, Liechtenstein, Norway – Prohibited

NON-EU-EEA: Switzerland, United Kingdom

Other: Andorra – Prohibited, Monaco – Prohibited

Select the products you would like to order by choosing your product and clicking the “Add to cart” button. You can change this selection at any time until you submit your order by changing the number of products in the shopping basket, deleting the selection by clicking on the “Remove” box or cancelling the order process. Clicking on the button “Proceed to checkout” will take you to the next step of the ordering process. Please log in with your e-mail address and password if you already have a customer account. If not, you can create a customer account (“Create account”) or order as a guest. Your data will be collected, processed and used in compliance with data protection regulations. Your data will not be used for any other purpose or passed on to third parties. If you are already registered, you can enter your billing and shipping address. Please enter your voucher or discount code in the corresponding field and confirm with “Add voucher”. The discount amount will then be deducted from your total amount. You can also enter and add a second voucher. Discount codes cannot be combined and there may be items that are excluded. Discount codes can only be used once and cannot be reissued. Cashback is not possible. Vouchers will be reissued and emailed to you upon return. Finally, please click on “Buy now”. You will receive an overview of your order and the associated costs. Check that all the details are correct and please read the General Terms and Conditions and the Cancellation Policy carefully. You can complete the order if you agree to the General Terms and Conditions and the Privacy Policy (tick the box). By clicking the button “Buy now” you send your order to us. This is a legally binding offer. If your order was successful, your order number will be displayed and an order confirmation will be sent to the e-mail address you provided. Please also check your spam folder, as automated mails can unfortunately end up there from time to time. If you don’t find anything there either, please contact us at support@somaseeds.eu

Unfortunately, we cannot make any changes once the order has been completed. You are welcome to contact our customer service at support@somaseeds.eu cancel your order and place a new one with the desired changes. Please also contact us if you want a cancellation.

Unfortunately, we cannot make any changes once the order has been completed. You are welcome to contact our customer service at support@somaseeds.eu to cancel your order and place a new one with the desired changes.

Please enter your voucher or discount code in the appropriate field and confirm with “Add voucher”. The discount amount will then be deducted from your total. You can also enter and add a second voucher afterwards. Discount codes cannot be combined with each other and there may be items that are excluded. Discount codes can only be used once and cannot be reissued. Cash refund is not possible.

 Within the EU, there are no customs or import fees for shipping. For deliveries to non-EU countries, additional customs charges, taxes and fees may apply. Please check the individual regulations of your shipping country before placing your order. All additional costs are your responsibility. Please note: All orders to the UK are subject to customs duty. Orders to the UK are taxed since Brexit. This amount is levied and determined by UK customs.

The shipping option “Pick up in store IJmuiden” is available. If you would like to pick up items in the store, please do not place an order in the online store, but contact our customer service at +31629216020. The desired items will be ready for you to try on and pick up in the store from the following business day at 1pm (the articles are reserved for 3 three business days). The payment will also be made in the store. Please note that purchase on account is unfortunately not possible. Webrise Directsupply Middenhavenstraat 38c 1976CL IJmuiden the Netherlands

Secure Payment Methods

We offer secure payment options including direct bank transfers and credit card payments (Visa and Mastercard). Our payment systems comply with high-risk market requirements, ensuring your data is protected. Detailed instructions on redeeming discount codes and handling refunds are available in our Payment Options section.

 

Pay by Bank

Pay by Bank offers a revolutionary solution for direct online payments between merchant and customer. Eliminate cards and reduce payment friction with a secure bank-to-bank link between you and your European bank.

Credit card (Visa and Mastercard)

You can pay conveniently and securely (3D Secure code required) with your credit card. As soon as your credit card is authorized, it will be charged immediately. You will then receive a confirmation email from us with the information that your order has been successfully completed.

Please note that in case of a return, the refund may not be visible until the next billing statement.

Please enter your discount code in the appropriate field and confirm with “Add coupon”. The discount amount will then be deducted from your total. You cannot combine discount codes and there may be items that are excluded. Discount codes can only be used once and cannot be reissued. Cash refund is not possible.

Originally packed items can be returned 14 days after receipt. You can find more information in our terms and conditions.

Please send returns to:

Directsupply
Middenhavenstraat 38c
1976CL IJmuiden
the Netherlands

Ensure you get a shipping receipt when dropping off your return. Returns may take several business days from the Netherlands and up to 14 business days from abroad to arrive. We will send a confirmation email once your return is processed, typically within 2-10 business days. Contact our customer service at support@somaseeds.eu if you don’t receive confirmation after the respective period, providing your order number.

Refunds are processed the same way the original payment was made. Depending on the payment method, it may take an additional 2-3 business days for the refund to reach you. Klarna payments will have their invoices canceled or adjusted.